Privacy Policies

Safety, Security & Policies – New West Limo

At New West Limo, your safety, comfort, and privacy are our top priorities. Our luxury fleet is meticulously maintained, and every trip is designed to provide a safe, reliable, and premium limousine experience across the San Francisco Bay Area.

1. Professional Chauffeurs You Can Trust

Our chauffeurs are highly trained, courteous, and familiar with all Bay Area routes. They deliver smooth, safe, and stress-free rides for corporate events, airport transfers, and special occasions.

2. Vehicle Safety & Passenger Comfort

All vehicles are inspected, sanitized, and equipped with airbags, seat belts, and advanced safety systems. New West Limo ensures maximum comfort and security on every journey.

3. Privacy & Data Security

We use advanced encryption and secure systems to protect your personal and payment information. Your confidentiality is always a top priority with New West Limo.

4. Flexible Pickup & Door-to-Door Services

Enjoy door-to-door limousine services, whether for airport transfers, hourly charters, or point-to-point rides. We ensure elegance, professionalism, and punctuality from start to finish.

5. Payment & Cancellation Policies

We accept all major credit cards (Visa®, MasterCard®, Amex®, Discover®) with a 50% deposit for reservations. Cash payments are accepted in person.

Cancellations: Hourly rides – 24–48 hrs, Special events – 72 hrs, Airport transfers – before dispatch.
No-shows & Extra Stops: Missed pickups incur full charges; extra stops billed $15–$50+.

6. Wait Time & Late Night Charges

A 15-minute grace period applies to all pickups. Trips between 11:00 PM and 6:00 AM may include a $15–$25 surcharge depending on distance and timing.

7. Non-Smoking & Safe Workplace Policy

All vehicles are strictly non-smoking to ensure cleanliness and passenger health. Employees undergo background checks, cybersecurity training, and follow a strict drug-free policy to maintain safety and professionalism.

For assistance, contact our dispatch center at (408) 382 1461. Learn more about limousine safety at National Limousine Association.